Terms & Conditions
You can pay by debit or credit card or by BACS transfer. Payment for consultations and packages is required on booking – this is fully refundable with 24hrs notice of cancellation. Partial refunds of packages are not available.
I receive a commission from the testing company if you buy a test through me, which includes my fee for interpretation. I may also receive a commission if you buy the supplements I recommend. I will only recommend products or tests that will, in my professional judgement, be most appropriate for you. Your health and specific individuality are my priority at all times, and I will only recommend supplementation if it may benefit you and not for my financial gain.
My Service to you
You can expect me to reply to your emails by the next business day. I aim to send you any paperwork following your consultation within two business days. I don’t work on Saturdays or Sundays, except by appointment on Saturdays, and I’ll let you know if I am going to be away and out of contact.
Your welfare is my paramount concern and I will refer you to another Nutritional Therapist in cases of holidays, moving out of the area, closing down the practice, retiring or illness. I may also refer you to another Nutritional Therapist who I consider is more suitable in terms of specialism or approach, based on discussion with you and with your written permission.
I strive for a good relationship with medical and other recognised healthcare professions, as Nutritional Therapy complements, and doesn’t replace, medical care.
Working With Children
I work with children who are under sixteen years of age, with the written consent of their parent or guardian, and with their parent or guardian being present.
From the age of 16 to 18, children are presumed by law to be competent to give consent for themselves and may if they wish attend a consultation without their parent or guardian present for all or part of the appointment. However, I warmly encourage them to involve their family in decision-making and planning as their goals will be more achievable with their family’s support.
If you have a problem with any aspect of the service you have received, please email me in the first instance. You can take a problem further by contacting my registering body, the Complementary and Natural Healthcare Council (CNHC) who will be able to help. You can also contact my professional association, BANT for advice.
Helen Monk Nutrition is committed to a policy of protecting the rights and privacy of clients, staff and others in accordance with General Data Protection Regulation.
Helen Monk Nutrition commits to:
- comply with both the law and good practice
- respect individuals’ rights
- be open and honest with individuals whose data is held
- Register our details with the Information Commissioner’s Office (ICO)
Helen Monk Nutrition may hold data for the following purposes:
– Provision of direct healthcare
– Marketing and newsletters
– Case histories
Special categories of data included race, ethnic origin, politics, religion, trade union membership, genetics, biometrics (where used for ID purposes), health and sexual orientation.
Helen Monk Nutrition may hold special category data for the following purposes:
– Provision of direct healthcare
Data Protection Principles
There are six data protection principles that are core to the General Data Protection Regulation. Helen Monk Nutrition will make every possible effort to comply with these principles at all times in our information-handling practices. The principles are:
1) Lawful, fair and transparent
Data collection must be fair, for a legal purpose and we must be open and transparent as to how the data will be used.
2) Limited for its purpose
Data can only be collected for a specific purpose.
3) Data minimisation
Any data collected must be necessary and not excessive for its purpose.
The data we hold must be accurate and kept up to date.
We cannot store data longer than necessary.
6) Integrity and confidentiality
The data we hold must be kept safe and secure.
The main risks are in two key areas:
- information about individuals getting into the wrong hands, through poor security or inappropriate disclosure of information
- individuals being harmed through data being inaccurate or insufficient
Helen Monk Nutrition is the data controller for all personal data held by us and is responsible for:
- Analysing and documenting the type of personal data we hold
- Checking procedures to ensure they cover all the rights of the individual
- Identifying the lawful basis for processing data
- Ensuring consent procedures are lawful
- Implementing and reviewing procedures to detect, report and investigate personal data breaches
- Storing data in safe and secure ways
- Assessing the risk that could be posed to individual rights and freedoms should data be compromised
Data Recording, Security and Storage
Data accuracy and relevance
Helen Monk Nutrition will ensure that any personal data we process is accurate, adequate, relevant and not excessive, given the purpose for which it was obtained. We will not process personal data obtained for one purpose for any unconnected purpose unless the individual concerned has agreed to this or would otherwise reasonably expect this.
Helen Monk Nutrition will keep personal data secure against loss or misuse. Where other organisations process personal data as a service on our behalf, we will establish what, if any, additional specific data security arrangements need to be implemented in contracts with those third-party organisations.
Storing data securely
- In cases when data is stored on printed paper, it will be kept in a secure place where unauthorised personnel cannot access it
- Printed data will be shredded when it is no longer needed
- Data stored on a computer will be protected by strong passwords that are changed regularly. A password manager will be used to create and store passwords.
- Data stored on CDs or memory sticks will be encrypted or password protected and locked away securely when they are not being used
- Cloud services used to store personal data will be assessed for compliance with GDPR principles. An authenticator app will be used to access cloud data.
- Servers containing personal data will be kept in a secure location, away from general office space
- Data will be regularly backed up.
- All servers containing sensitive data will be protected by security software.
- All possible technical measures will be put in place to keep data secure
Helen Monk Nutrition will retain personal data for no longer than is necessary. This shall be in accordance with the guidelines of our professional association, BANT.
Accountability and Transparency
Helen Monk Nutrition will ensure accountability and transparency in all our use of personal data. We will keep written up-to-date records of all the data processing activities that we do and ensure that they comply with each of the GDPR principles.
We will regularly review our data processing activities and implement measures to ensure privacy by design including data minimisation, pseudonymisation, transparency and continuously improving security and enhanced privacy procedures.
Helen Monk Nutrition will ensure that consents are specific, informed and plain English such that individuals clearly understand why their information will be collected, who it will be shared with, and the possible consequences of them agreeing or refusing the proposed use of the data. Consents will be granular to provide choice as to which data will be collected and for what purpose. We will seek explicit consent wherever possible.
We will maintain an audit trail of consent by documenting details of consent received including who consented, when, how, what, if and when they withdraw consent. For online consent, we may use a cryptographic hash function to support data integrity. Alternatively we will maintain the consents information in a spreadsheet with links to the consent forms.
We will regularly review consents and seek to refresh them regularly or if anything changes.
Helen Monk Nutrition will comply with both data protection law and Privacy and Electronic Communication Regulations 2003 (PECR) when sending electronic marketing messages. PECR restricts the circumstances in which we can market people and other organisations by phone, text, email or other electronic means.
We will seek explicit consent for direct marketing. We will provide a simple way to opt out of marketing messages and be able to respond to any complaints.
Subject Access Requests
What is a subject access request?
An individual has the right to receive confirmation that their data is being processed, access to their personal data and supplementary information which means the information which should be provided in a privacy notice.
How to deal with subject access requests
Helen Monk Nutrition will provide an individual with a copy of the information requested, free of charge. This will occur within one month of receipt. We endeavour to provide data subjects access to their information in commonly used electronic formats (as described in section 7.3).
If complying with the request is complex or numerous, the deadline can be extended by two months, but the individual will be informed within one month.
We can refuse to respond to certain requests, and can, in circumstances of the request being manifestly unfounded or excessive, charge a fee. If the request is for a large quantity of data, we can request the individual specify the information they are requesting.
Once a subject access request has been made, we will not change or amend any of the data that has been requested. Doing so is a criminal offence.
Data portability requests
We will provide the data requested in a structured, commonly used and machine-readable format. This would normally be a PDF file, although other formats are acceptable. We must provide this data either to the individual who has requested it, or to the data controller they have requested it be sent to within one month.
Transferring data internationally
There are restrictions on international transfers of personal data. We will not transfer personal data abroad without express consent.
Using third party controllers and processors
As a data controller and/or data processor, we will have written contracts in place with any third-party data controllers (and/or) data processors that we use. The contract will contain specific clauses which set out our and their liabilities, obligations and responsibilities.
As a data controller, we will only appoint processors who can provide sufficient guarantees under GDPR and that the rights of data subjects will be respected and protected.
As a data processor, we will only act on the documented instructions of a controller. We acknowledge our responsibilities as a data processor under GDPR and we will protect and respect the rights of data subjects.
Our contracts will comply with the standards set out by the ICO and, where possible, follow standard contractual clauses. Our contracts with data controllers (and/or) data processors will set out the subject matter and duration of the processing, the nature and stated purpose of the processing activities, the types of personal data and categories of data subject, and the obligations and rights of the controller.
Any breach of this policy or of data protection laws will be reported as soon as practically possible. This means as soon as we become aware of a breach.
Helen Monk Nutrition has a legal obligation to report any data breaches to UK Supervisory authority which is the Information Commissioners within 72 hours.